Western Alliance Bank

Loan Servicing Specialist I

Req No.
Bridge Bank
Loan Operations
Regular Full Time
San Jose


The Loan Servicing Specialist (Callback) will be responsible for ensuring the high quality of the loan boarding and file maintenance to core system and other programs/systems; recognition of errors and issues: recommendations for process changes or enhancements to boarding and/or file maintenance processes; tracking and monitoring errors; providing feedback to managers for improvements with processes pertaining to direct input to systems.


  • Monitors quality of loan boarding, file maintenance, and other direct input to core and other systems by performing daily callback; monitors compliance with state and federal laws and regulations and the Bank’s Loan Servicing and Operations policies and procedures.
  • Participates in identifying recurring errors, issues, or compliance patterns in boarding.
  • Participate in achievement of Service Level Standards, risk management, quality control, and adherence to policy and procedure.
  • Offer support where assistance is needed.


  • Bachelor’s degree (BA) or equivalent from a four (4) year college or university OR two (2) or more years related experience.
    • Work related experience should consist of relevant experience in the financial industry with emphasis in loan servicing, operations, or a combination.
  • Excellent organizational skills.
  • Ability to work with limited supervisor while performing duties.
  • Computer skills required to meet position requirements; Microsoft Word, Excel, etc


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