The Commercial Loan Closer Team Lead supervises a small group of Commercial Loan Closers and monitors workflow processes to ensure loan production activities run smoothly and efficiently. Actively facilitates communication on status of loan production workflow with the Division Loan Production Manager, Loan Documentation and Quality Assurance teams, and Lending Origination staff. Supports the Division Loan Production Manager with improving operational processes to mitigate identified risk concerns, increase efficiencies, and enhance the functionality and ease of use.
The Team Lead’s primary focus is on ensuring that the Commercial Loan Closing staff meet service level standards (customer service; turn-around time; risk management and regulatory compliance; audit soundness; and productivity and efficiency). In addition to performing supervisory responsibilities, the Team Lead regularly performs the duties and activities of a Commercial Loan Closers (they have their own lending teams/customer portfolio). Serves as the first point of contact for Commercial Loans Closers for issue escalation and assists staff with complex loan processing situations.
The Loan Support Team Lead typically supervises a small group of employees (1-5).