The Card and Payment Services Group Manager is responsible for planning, organizing, controlling, and directing card and payment services activities, which includes: the debit and credit card program; ATM fleet management; Retail and Wholesale Lockbox processing services; and Deposit Operations processing. This position will oversee and ensure all card and payments processing, functions, accounting, recording, and projects are in accordance with established standards. Ensures all regulatory guidelines are met in all areas, including with respect to disputes and fraud, ongoing monitoring and regulatory reporting as required, transaction processing and storage of related sensitive materials. Directly responsible for ensuring a superior level of client service is delivered through the staff. Provides guidance, direction and management to direct reports and staff to ensure accuracy, quality and timeliness in all processing efforts.
The Card and Payment Services Group Manager typically directs a medium-sized team of employees (6-12), including managers and supervisors of other large-sized teams totaling 75-100 employees.
•Works closely and manages relationships with third party vendors, (e.g. FIS, NCR, Visa and Creditron, etc.) to ensure continuity of services.
Bachelor’s degree from a four-year college or university and (10) or more years of related experience and or training or equivalent combination of education and experience. Work related experience should consist of related Banking and Financial Services including card servicing, lockbox operations, computer operations, and/or payment services with in-depth working knowledge of large banking operations. Education experience, through in-house sessions, formal school or financial industry related curriculum, should be applicable to the financial industry.
Advanced experience, knowledge and training in progressively responsible bank administration, management and supervisory activity.
Advanced team leadership skills; superior written and verbal communication skills; advanced computer skills; exceptional problem-solving skills; strong knowledge of banking operations and business objectives.
Thorough understanding of management procedures; ability to plan department activities (setting objective, developing strategies, budgeting and developing policies and procedures).
Ability to prioritize issues and promptly develop effective solutions.