The Customer Service Support Specialist will deliver exceptional service to business and personal customers in a high performing inbound call center environment. Service delivery to our customers must exemplify empathy, confidence and be solution focused. A strong knowledge of cash management products, as well as business and consumer banking products is required. Must exhibit well-developed research skills, collaborative problem solving, and the ability to present long term solutions to impacted customers. Highly professional communication skills that will be utilized for servicing inbound customer calls and emails. Demonstrate ability to successfully resolve customer dissatisfaction and manage issues to final satisfying resolution.