Western Alliance Bank

ServiceNow System Administrator/Developer

Req No.
Western Alliance Bank
Regular Full Time


The ServiceNow System Administrator/Developer will create and maintain ServiceNow solutions (e.g. business rules, screen tailoring, workflow administration, reporting, data imports, service catalog development, LDAP integration, custom scripting, and third party software integrations).  A well-qualified candidate will take initiative, own issues from start to finish, and practice proactive communication within a collaborative agile team.


  • Developing ServiceNow software solutions using JavaScript, one or more Web Services, HTML and CSS
  • Executing advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc.
  • Developing and delivering customized portal web pages in ServiceNow using Bootstrap and AngularJS JavaScript frameworks
  • Building and maintaining integrations using Web Services, JDBC, middleware etc.
  • Managing CMDB health by using Discovery (or equivalent methods) to support Assets and Configuration
  • Working knowledge of Networking infrastructure including basic ports, protocols and OSI layers
  • Developing and collaborating as part of an Agile team


  • Minimum 2+ years of hands-on ServiceNow development experience
  • Strong knowledge of Web 2.0 Technologies
  • Experience with Scripted Web Services, JavaScript, SOAP, REST, LDAP
  • Strong working knowledge of IT Service Management components (e.g. Service Catalog, Change, Incident, Release, Problem, etc.)
  • Experience with ServiceNow components within IT Operations, Security Operations, Business Management, Performance Analytics, and Reporting
  • Working knowledge of design, coding, testing methodologies and debugging
  • Completion of a Bachelor's Degree that prepares the employee for the assignment.


  • ServiceNow System Administrator Certification required
  • ServiceNow Application Developer Certification preferred
  • ServiceNow Certified Implementation Specialist preferred
  • ITIL Foundations Certification preferred



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