Western Alliance Bank

Operations Support Specialist

Req No.
Alliance Bank of Arizona
Branch Banking & Operations
Regular Full Time


The position of Operations Support Specialist is responsible for performing bank operational back office duties in a high volume deadline driven environment. The Operations Support Specialist interacts with various bank personnel to communicate, coordiante and resolve concerns with daily Operations Support work processed.


  • Performs daily processing of  a wide variety of technical backoffice banking functions in suppport of overall bank and branch operations. Activities may include but not limited to:
    • CIP Monitoring 
    • Adjustments
    • Legal Process Handling
    • Research
    • BSA Call Backs
    • CDARS & ICS (Promontory)
    • NAICS Monitoring
    • Federated & Goldman Trades 
    • Weekly Wires
    • Daily GL Balancing
    • Assure Quality Control
    • Report Review
    • CRA Monthly & Quarterly transactions
  • Responds to inquiries or refers inquiries to the appropriate department or person; exhibits the necessary follow through with customers and/or staff involved.
  • May assist the Operations Support Manager in assuring quality control in regards to audits and certifications.
  • Processes, solves and answers difficult customer transactions, problems or inquiries within given authority.


  • High school diploma or general education degree (GED) required
  • 1-3 years of experience working in a financial institution/ banking background is required 
  • Basic experience, knowledge and training in branch operation activities, terminology and products and services. 
  • Knowledge of related state and federal banking compliance regulations, and other Bank operational policies.



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