The role of Wire Operations Business Analyst exists to ultimately enhance the Wire Transfer experience for the bank’s internal and external customers who initiate or receive Wire Transfers. The Wire Operations Business Analyst is responsible for understanding, monitoring, and reporting on all details of the bank’s wire processing system, including processing flows, risk controls, and system configuration. When processing issues that may negatively impact wire processing arise, the Analyst is responsible for triggering the department’s customer communication process.
The Analyst tracks and manages cases opened with the vendor of the bank’s wire processing system. Additional Analyst responsibilities include gathering, analyzing, and reporting on department and individual productivity. Based upon analytics, the Analyst will make recommendations to enhance effectiveness and efficiency of Wire Operations. Where relevant metrics do not exist the Analyst will be responsible for creating them. The analyst will aso play a key role in architecting and managing operations’ business continuity plans.
Understand details of the bank’s wire processing system, the interfaced and supporting systems and details of end-to-end wire processing flows.
Monitor for and advise of issues that may negatively impact Wire Transfer customer satisfaction.
Provide day-to-day operational support including tracking and managing all cases opened with wire processing system vendor.
Participate in bank projects impacting or involving Wire Operations and its systems
Understand Wire Processing Operational Controls, ensure they are in place and effectively tracked
Support department audits by responding to requests for evidence or providing explanation of processes utilized in wire operations
Utilizing Microsoft Visio and Microsoft Word, review and update or create operational procedures.
Gather and analyze metrics that provide insight into operational and individual effectiveness and efficiency.
Create or assist with the creation of dynamic reports and dashboards that graphically summarize this information.
Utilizing Microsoft Excel, Word, Visio, create proposals and make presentations to mid-senior level management
Maintain awareness of the department business continuity plans and update as necessary