Western Alliance Bank

Business Operations Analyst (Senior)

Req No.
Western Alliance Bank
Branch Banking & Operations
Regular Full Time


We are looking for a seasoned Business Operations Analyst with extensive banking or financial services operations experience preferably in payments (Wires, ACH, Bill Pay, Lockbox, RDC, Cards). The role is focused on analyzing business needs and delivering improved business process/engineering through business process improvement and creating the related documentation to support the operations.   This role will be an active participant in executing on both critical issues and near term improvements as well as long term strategy.

The role will perform business systems analysis associated with change requests, projects, assessments and escalated production issues. Additional responsibilities include leading operational assessments, analysis, requirements, testing and implementation of incremental enhancements/change requests. This individual will work closely with cross functional business, IT and vendor teams to ensure delivery of the right sized solutions to meet current, future and long term needs.  

The role will also focus on supporting the operations FLOD initiatives and related documentation and testing requirements as well as supporting the operations analytics needs which may include but not limited to: SLA reporting, staffing models, productivity and expense reporting and forecasting.


  • Provide leadership and ownership for the business analysis and requirements building to support change requests and project implementations. Build and maintain all business process documentation.
  • Develop and maintain controls catalogs for operational business units identifying the link between our controls and regulatory and compliance requirements.
  • Routinely assess the operational process documentation and related controls for ongoing compliance.
  • Build and maintain performance analytics and KPI’s for the business units
  • Develop, drive and maintain project documentation and related timelines and progress reports for smaller business initiatives.


  • Bachelor’s degree in Business, Information Technology, Statistics or related discipline or equivalent work experience. PMP and project management skills highly desired.
  • Seven to ten years of Banking Operations, Technology and/or Banking Compliance experience and demonstrable knowledge of banking rules and regulations to include FFIEC guidance, Reg. J, Reg. II, Reg. E, UCC 4, Ops Circular 6, and NACHA rules.
  • Project management skills are necessary with demonstrable experience in leading change management initiatives.
  • Understanding of a project control framework is necessary and its importance in maintaining the appropriate control in managing change.  

Other Required Skills:

  • Ability to influence and drive decisions with substantive data and analysis and a firm understanding of the business needs and requirements.
  • Highly engaged with a sense of urgency and ability to drive results independently and as part of a team.
  • Exhibits a high degree of self-awareness and ability to work creatively and in concert with other business and technology partners.
  • Ability to produce key elements of business cases and business requirements accurately and on time.
  • Keen ability to produce visual diagrams to help instill a firm understanding of the business process flow and the roles and responsibilities involved.   Ability to produce operational procedure documentation and training materials.
  • Adept in mining data and producing operational statistics and building KPI’s for teams.
  • Project management skills
  • Skilled in Excel and Visio


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