We are looking for a seasoned Business Operations Analyst with extensive banking or financial services operations experience preferably in payments (Wires, ACH, Bill Pay, Lockbox, RDC, Cards). The role is focused on analyzing business needs and delivering improved business process/engineering through business process improvement and creating the related documentation to support the operations. This role will be an active participant in executing on both critical issues and near term improvements as well as long term strategy.
The role will perform business systems analysis associated with change requests, projects, assessments and escalated production issues. Additional responsibilities include leading operational assessments, analysis, requirements, testing and implementation of incremental enhancements/change requests. This individual will work closely with cross functional business, IT and vendor teams to ensure delivery of the right sized solutions to meet current, future and long term needs.
The role will also focus on supporting the operations FLOD initiatives and related documentation and testing requirements as well as supporting the operations analytics needs which may include but not limited to: SLA reporting, staffing models, productivity and expense reporting and forecasting.
Other Required Skills: