Western Alliance Bank

Systems Analyst-Temporary 90 day project

Req No.
2017-3870
Western Alliance Bank
Category
Technology
Type
Temporary Full Time
Phoenix

Overview

This is a Temporary Support  position for a 3 month data organization project.

Responsibilities

The following work activities require an experienced Analyst with an attention to detail who can assist with the following:   Managing content stored in shared folders and files, and Service Request ticketing system (ServiceNow).

  • Managing content stored in shared folders and files, and Service Request ticketing system (ServiceNow).
  • Sorting service requests and document repository files to organize information, prepare periodic reporting and analysis, and develop efficient work plans.
  • Setting up and managing information spreadsheets to identify priority requests, develop metric and trending reports, and gain workflow efficiencies.  
  • Accurately recording and documenting information related to endpoint assets, lifecycle records (procurement and decommission), user asset assignments.
  • Working with IT Operations team to manage and organize the structure of files/folders and develop/refine workflows and resource allocations.

 

Qualifications

  • Excellent skills and demonstrated ability with Project management, personal computer operation, word processing, spreadsheet software programs.
  • Experience and basic knowledge of Helpdesk operations, ticketing system documentation and service request fulfillment
  • Basic knowledge of financial services and general banking, including understanding of bank products, services, regulations, auditing, compliance, policies and procedures.
  • Able to effectively communicate, establish relationships and collaborate with a geographically dispersed team. Proficiency in diplomacy to ensure effective working relationships.
  • Ability to function in a typical office environment.  Ability to use a variety of computer related equipment.
  • Ability to engage in detailed work, written communication, and work in a fast paced environment.
  • Team Player

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