Western Alliance Bank

Wire Transfer Team Lead

Req No.
2017-3881
Western Alliance Bank
Category
Branch Banking & Operations
Type
Regular Full Time
Phoenix

Overview

The position of Wire Transfer Team Lead is responsible for supporting the Wire Transfer Manager with the day-to day operation of the Wire Transfer Department.  The Wire Transfer Team Lead is responsible for providing work direction to a team of Wire Transfer Specialists.  The Wire Transfer Team Lead will assign work to ensure smooth operation within the department and to ensure daily deadlines are met.  The Wire Transfer Team Lead will provide guidance to the Specialists to resolve problems and issues.    The Wire Transfer Team Lead will also perform Wire Transfer Specialist duties. Please note that this position's hours will fluctuate between 6AM to 6PM.

Responsibilities

  • Coordinate and monitor the daily workflow of the Wire Department Team to ensure compliance with established policies and ensure daily deadlines are met. Ensure the wiring of funds is completed accurately and that security protocols and approval limits are followed.  Verifying incoming wire transfers following internal controls.  Balancing and reconciliation of all accounts logs and entries.    Timely reporting of any deficiencies to the Wire Transfer Manager.
  • Provide guidance to Wire Transfer Specialists in daily work flows by effective delegation of assignments, developing work schedules and provide necessary training on processes and procedures. 
  • Prepare and verify incoming and outgoing wire transfers, following controls in place to protect against fraudulent wire activity and unnecessary risk and exposure, while meeting established deadlines. 
  • Assisting wire transfer specialists with and performing setting up new remote users associated with wire system.
  • Responsible for gathering data and preparing reports for Management, Audit and other personnel as requested. Performs clerical and special departmental projects as assigned by the Wire Transfer Department Manager.

Qualifications

  • High school diploma with a minimum of 3-5 years branch operations experience and/or 2 years wire transfer experience.
  • Acted in a previous team lead position, providing work direction to others
  • Strong written, and oral communication and interpersonal skills
  • Intermediate computer operational skills
  • Ability to work with minimal supervision
  • Strong attention to detail

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