The position of Lockbox Supervisor assists the Lockbox Manager in the overall supervision of the Lockbox department to include processing of incoming/outgoing mail, transport pc, quality control, etc. Schedules staff according to mail volume; works with Lockbox Leads and Managers to resolve problems and/or implement changes. Additional duties include responsibility for the function of producing images, reports and files as requested and the system environments; ensuring that work received both internally and externally is processed on a timely basis; guiding staff in researching issues; resolving operational issues that arise regarding equipment failure, initiating process improvements; performing personnel actions under the direction of his/her immediate supervisor; developing work schedules within its functions; writing/maintaining documentation for all procedures within the function as well as the development of training for employees; maintaining accurate filing of all HOA/Provider/Patient Inquiry forms for further access concerns. Supports all affiliates for Lockbox processing.
Assures compliance with all Bank policies and procedures, as well as, all applicable state and federal banking regulations