Western Alliance Bank

Appraisal Support Officer

Req No.
Western Alliance Bank
Commercial Real Estate Lending
Regular Full Time


The Appraisal Support Officer provides assistance to the Appraisal Department by assisting the commercial appraisal process (which includes assisting in the environmental due diligence process) from receipt of initial service requests through the completion of the review process and closing the assignment file. Assures compliance with all Bank policies and procedures as well as all applicable state and federal banking regulations.


  • Responsible for maintaining vendor files for approved commercial and residential appraisers, and environmental consultants noting the business footprint and area of expertise of each.
  • Detailed data entry into the Appraisal Department’s computer based reporting platform.  Use of multiple online systems including but not limited to Outlook, Excel, Concur and Word.
  • Facilitates transfers of appraisal reports and environmental due diligence to and from other financial institutions.
  • Generates monthly/year end reports and administers file retention (on and off site), assignment repository, and appraisal/review archiving.
  • Processes invoices for timely payments to vendors and reviewers.
  • Provides appropriate assistance to internal bank employees and external vendors, in person, over the telephone, via e-mail, etc.
  • Utilizes intranet interface to ensure enterprise-wide distribution of forms and reports/reviews.
  • Creates and maintains various forms and contracts required to facilitate the appraisal and environmental due diligence ordering, reviewing, and reporting functions.
  • Coordinates with loan officers to obtain documentation and supplemental information for appraisers and environmental consultants.
  • Performs a variety of operational functions within the Appraisal Department.  Exercises judgment within guidelines.  Resolves complex department and customer issues using multiple resources and records.  Prepares, edits, distributes, and/or corrects specialized documents.
  • Assists in resolving internal customer and external vendor inquiries.
  • Assists the commercial appraisal and environmental due diligence process from initial service requests and assignment definition; and tracking the assignment through the review process and closing of the assignment file.  Initiates and manages appraisal and environmental due diligence assignment files.  Responsible for accurate and timely processing of requests for real estate related services.  Reviews supporting collateral information and obtains additional information from various sources to process requests.  Monitors all new and in-process requests to maintain accurate reporting and adherence to committed turn-around times. Exhibits high level of quality control to ensure process efficiency and completion.
  • May solicit bids and prepares contracts for both the appraisal, environmental and/or the review of the due diligence performed on behalf of the bank. Acts as liaison between appraisers, loan officers, credit administrators, and reviewers – implementing and maintaining an assignment tracking process to ensure contractual deadlines are being met.
  • Assists with internal appraisal and environmental risk management policy and regulatory compliance through knowledge and thorough understanding of internal policies, FIRREA (Financial Institutional Reform, Recovery, and Enforcement Act), Interagency Guidelines (FDIC, OCC, OTS, etc), and USPAP (Uniform Standards of Professional Appraisal Practice).


These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position.  The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. 

  • Bachelor’s degree (BA) from a four (4) year college or university, or four (4) or more years of related experience and/or training; or the equivalent combination of education and experience. 
    • Work related experience should consist of an in-depth background in the commercial appraisal and environmental due diligence processes
    • Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be applicable to the financial industry.
  • Basic experience, knowledge and training in all lending activities and terminology.
  • Basic knowledge of related state and federal lending, environmental and compliance regulations, and other Bank lending policies.
  • Effective oral, written and interpersonal communication skills 
  • Demonstrate strong analytical and project management skills for a variety of tasks or projects.
  • Ability to deal with difficult problems involving multiple facets, variables in non-standardized situations.
  • Excellent organizational and time management skills.
  • Ability to work with minimal or no supervision while performing duties.




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