Western Alliance Bank

Treasury Management Support Specialist

Req No.
2017-3912
Western Alliance Bank
Category
Treasury Management Sales & Support
Type
Regular Full Time
Phoenix

Overview

First contact for clients calling and emails as it relates to all depository services offered by the Bank including but not limited to Online Banking, Remote deposit capture, Positive Pay, Bill Pay, Lockbox services, Correspondent Bank relationships, etc. Proficient in all products that the team support. Ongoing communication updates with RM regarding current and future client status and requests. Ensure that client service, whatever that may look like, is the top priority for both you as well as any other members within the Treasury Management Support, even if it is not within any defined job description.

Responsibilities

  • Ongoing management of clients’ needs including making recommendations to Treasury Management Sales and RM as it relates to new or existing products and services
  • Assists internal and external clients with account discrepancies, authentication and research
  • Coordinates system implementation/training with client
  • Cross trains other members of the Treasury Management Support on an ongoing basis
  • Daily updates with other Treasury Management Support team members on critical day to day status of clients
  • Understands and adheres to all Western Alliance Bank policies, procedures and regulatory compliance
  • Provides support directly within their authority (temporary limit increases, training, password resets, etc.) as it relates to all Treasury Management Services products
  • Engages Treasury Management Application Support for complex technical support or potential system issues
  • Provides support to bank clients that have corporate credit cards – research, fraud, technical support, system questions, password resets, etc.
  • Explains and demonstrates Treasury Management Services Products, as needed
  • Assists with first time recipient wire verifications
  • Process requests from ACH operations for prefunding over limit inquires
  • Advises clients of incoming wire service messages received from the Wire operations team
  • Coordinates with process support team on positive pay timing – resolves undecisioned exceptions
  • Coordinates with RDC reversals and rejects with the clients
  • Communicate critical issues to relationship manager team as it relates to client system issues.
  • Occasionally participates in relationship calls with RM
  • All other duties as assigned by supervisor or lead

Qualifications

  • Bachelor Degree preferred or High School Diploma with at least 3 years of related experience
  • 2 to 3 years commercial bank operations and/or cash management experience
  • Excellent customer service skills
  • Excellent verbal and written communications skills 

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