Western Alliance Bank

  • Loan Document Quality Control Officer

    Req No.
    Alliance Bank of Arizona
    Loan Operations
    Regular Full Time
  • Overview

    The position of Loan Document Quality Control Officer is responsible for regularly supporting the Loan Documentation and Quality Assurance Manager, and ensuring department activities run smoothly and efficiently; providing assistance or backup within the department as required; assisting in special projects; and, performing duties related to ensuring accurate and compliant loan documents for business, commercial real estate, construction, and consumer loan products.


    Assures compliance with all Bank policies and procedures, as well as, all applicable state and federal banking regulations.



    • Monitors overall quality of loan documents, to ensure accuracy, and compliance with state and federal laws and regulations, and the Bank’s lending policies and procedures.
    • Conducts quality control review of all applicable loan documents for integrity of CRA data, and enlists management assistance as needed.
    • Conducts review of loan documentation and loan presentations to ensure reporting coding is correct, and enlists management assistance as needed.
    • Works closely with Manager in the creation of department forms and checklists.
    • Acts as back-up to Loan Documentation Specialists to prepare loan documents as needed.
    • May participate in loan documentation User Group or other documentation committees.
    • Works closely with Manager to ensure measures are taken to correct compliance patterns in loan documents.
    • May assume responsibility for special lending-related projects, as assigned by department manager.
    • Consistently applies good decision-making techniques pertaining to inquiries and review of loan documents as they apply to the Bank’s policies and procedures.
    • Provides support to all assigned areas of the department where service or assistance is needed.
    • Reinforces the application of superior customer service through his or her own example along with appropriate follow through with involved internal customers and employees.
    • Provides support to various special projects as directed by department manager.
    • Effective organizational and time management skills.
    • Develops and maintains a working knowledge of banking laws and regulations by reading various publications and circulars; attends seminars and meetings with peers.
    • Provides effective internal customer service and assists in resolving problems within given authority.
    • Complies with Bank Secrecy Act (“BSA”), OFAC, Anti-Money Laundering (“AML”) and compliance policies, procedures, and processes related to job duties.
    • Report any customer suspected of suspicious activity immediately to the BSA Officer.
    • Participate in required annual BSA/AML/OFAC and compliance training.
    • Maintains strict confidentiality of all records and data received and produced.
    • Exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit.
    • Consistently reports to work on time; adheres to scheduled breaks; attends all meetings and training as required of the position.
    • Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values; accepts responsibility for own actions.
    • Understands and supports EEO policy; shows respect and sensitivity for cultural differences; promotes working environment free of harassment of any type; and supports affirmative action.
    • Follows policies and procedures; completes assigned tasks correctly and on time; supports the Bank’s goals and values.
    • Performs the position safely, without endangering the health or safety to himself or herself or others, will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.


    These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

    • High school diploma or one year certificate from college or technical school and; four (4) or more years related experience and/or training; Or the equivalent combination of education and experience. Work related experience should consist of a credit or loan processing background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
    • Experience, knowledge and training in lending activities, terminology and products and services.
    • Work experience, knowledge and training in all loan documentation activities and terminology, including LaserPro software.
    • Basic knowledge of related state and federal banking compliance regulations, and other Bank lending policies.
    • Knowledge of title policies and related loan regulations such as CRA, RESPA, HMDA, and other Bank lending policies on loans to directors.
    • Skills in and personal computer operation; mainframe computer (ITI) system; word processing, spreadsheet and specialty software (e.g., Microsoft Word, Excel, etc.) programs.
    • Typing skills to meet production needs of the position.
    • Basic to Intermediate math skills; calculate interest, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
    • Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.
    • Ability to deal with problems involving multiple facets and variables in non-standardized situations.
    • Good organizational and time management skills.
    • Ability to work with general supervision while performing duties.


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