The Note Finance Operations Lead (NFOL) will supervise a growing team of Specialists responsible for the review of collateral bases and collateral documents that secure borrowing base facilities, ensuring timely funding of advance requests against the collateral base, and delivering superior customer service. The NFOL will leverage their expertise in residential and commercial loans to ensure all of the bank’s requirements are met prior to funding advances against the borrowing base, as well as residential and commercial appraisals to facilitate the review of appraisals.
The Note Finance Operations Lead has direct contact with the Specialists on a daily basis; answering questions, resolving issues, delegating work, and ensuring the quality of all loan operations. The Note Finance Operations Lead also models and provides the highest level of service to all internal and external customers.
Serve as a subject matter expert and support the team of collateral specialists responsible for the review of residential and commercial collateral documents and appraisal reports.
Perform collateral base calculations in accordance with approved terms.
Collaborate with credit and sales partners to develop guidelines and procedures for managing each collateral base.
Conducts account research to assist through knowledge of loan documents and update customer banking relationship portfolios. Resolve exceptions while maintaining superior customer service with external and internal customers.
Create and oversee a quality control plan to ensure data accuracy in the collateral base and collateral files. Assess risk and make recommendations to improve current policies and procedures. Participates in ensuring implementation and compliance meet security precautions and protect customer loans, collateral, bank assets, and staff.
Ensures staff receives timely and effective communications on appropriate issues that result in meeting customer needs. Conducts required staff meetings on such issues-- compliance, operations, and policy changes.
Participates in the development and growth of the department through excellent communication and coaching skills; ensures all team members are cross-trained effectively. Will assist in leading change management initiatives as requested from management; responsible for organizing action plans and assist in managing the process from start to finish until goals are met.
Provides supervision to the activities of the Note Financing Operations Specialist staff; may assist with supervisory tasks such as performance appraisals, all levels of corrective action, and interviewing candidates for employment. Promote objectivity and openness; gives and welcomes feedback; contributes to building a positive and high performing team.
Bachelor degree preferred or high school diploma or general education degree (GED) with at least (4) years of experience in the banking or financial industry, specifically in underwriting or processing of commercial loans and/or residential loans. Minimum of (1-2) years of experience in a supervisory capacity.
Warehouse Lending or Note Financing experience is preferred including funding and collateral processing. Mortgage lending or bank-related training in loan documentation, fund control, and disbursement experience and ability to draw on loan documents a plus.
Advanced knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
Must be a self-starter, dependable, and able to meet deadlines within specific time constraints. Demonstrated ability in flexible decision making, attention to detail, time management, process control, and problem solving skills. Possess exceptional oral, written and interpersonal communication skills.
Advanced spreadsheet skills with ability to analyze data and determine trends with Microsoft Excel.