The Card Operations Manager is responsible for the overall functional organization of the card team with regards to managing and overseeing both in-house and vendor related processes and responsibilities. This includes overseeing vendor SLA’s and ensuring that we have both the capabilities and procedures to effectively manage and mitigate fraud losses and working to ensure close alignment with both our service team and the vendor to mitigate and prevent poor user experience. Card Operations works closely with our Fraud and Accounting team to ensure we have tightly controlled processes to ensure the identification and reporting of financial impacts to include card losses, card revenue and expenses. The role is responsible for the hiring and managing of key talent, organizing and driving initiatives to improve our execution and ensuring that we have the processes and controls in place to meet all accounting and regulatory/compliance requirements including PCI requirements. Directly responsible for ensuring a superior level of client service is delivered through the staff. Provides guidance, direction and management to direct reports and staff to ensure accuracy, quality and timeliness in all processing efforts.