Western Alliance Bank

Operations Support Specialist I

Req No.
Western Alliance Bank
Branch Banking & Operations
Regular Full Time


The position of Operations Support Specialist is responsible for performing bank operational back office duties in a high volume deadline driven environment.   The Operations Support Specialist interacts with various bank personnel to communicate, coordinate and resolve concerns with daily Operations Support work processed.


  • Performs daily processing of  a wide variety of technical back office banking functions in support of overall bank and branch operations. Activities may include but not limited to:
    • Activity on Controlled Accounts
    • Adjustments
    • Chargebacks
    • Bank Account reconciliation (cashier’s checks, expense checks, interest checks)
    • Incoming and outgoing domestic collections
    • Foreign Collections
    • Legal Process Handling
    • Non-Posted Items
    • NSF and Returned Items
    • Obituaries
    • Research
    • Reviewing Large Items
    • Stop Payments
    • ACH Returns
    • ACH notification of changes
  • Responds to inquiries or refers inquiries to the appropriate department or person; exhibits the necessary follow through with customers and/or staff involved.
  • May assist the Operations Support Manager in assuring quality control in regards to audits and certifications.
  • Processes, solves and answers difficult customer transactions, problems or inquiries within given authority.


  • High school diploma or general education degree (GED) and one (1) or more years of related experience and/or training; or the equivalent combination of education and experience. 
    • Work related experience should consist of a financial institution clerical and/or branch support background. 
    • Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. 
  • Basic experience, knowledge and training in branch operation activities, terminology and products and services. 
  • Knowledge of related state and federal banking compliance regulations, and other Bank operational policies.



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