Western Alliance Bank

Lending/Relationship Specialist

Req No.
Western Alliance Bank
Commercial & Industrial Lending
Regular Full Time


The position of Lending and Relationship Specialist is responsible for assisting loan officers with basic to advanced credit-related activities and special assignments including:  ordering loan documents; assisting loan officers with tracking and updating ticklers and needs letters; gathering credit information on current and potential borrowers; conducting account research; ordering preliminary title reports; processing consumer, commercial and real estate loan payments or advances; assisting loan officers in ensuring loan requests are complete; and other duties as assigned.  The Lending and Relationship Specialist promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.




  • Assists loan officers with credit reports on current or prospective borrowers as necessary for all related interests. 
  • Conducts account research to assist customers with loan activity and update customer banking relationship portfolios. 
  • Assists loan officers with credit request process; orders preliminary reports (e.g., title, flood, UCC, Secretary of State, etc.). 
  • Processes consumer, commercial and real estate loan payments and advances. 
  • Reviews loan requests prepared by loan officers to ensure completeness; follows-up to obtain missing data; inputs applicable data and obtains loan documentation from the Loan Documentation Department ensuring accuracy and completeness. 
  • Works with insurance agents and customers to obtain insurance documents prior to loan closing.  
  • Disburses loan proceeds per loan officer instructions. 
  • Provides effective customer service through his or her own example along with appropriate follow through with involved customers and employees. 
  • May sort and distribute daily and monthly loan reports to applicable loan officers. 
  • May process various loan reports. 
  • May prepare and process expense reports for loan officers. 
  • Performs official notary services as required. 
  • Assists loan officers with verification of funds with mortgage companies and contractors. 
  • Assists loan officers with various assignments or special projects as directed. 
  • Answers telephones; responds to direct loan officer or customer inquiries in the absence of the loan officer, loan balances and payoff requests; directs callers to proper Bank personnel. 
  • Cross-sells the Bank’s products and services, referring customers to appropriate staff as indicated. 
  • Solve problems relative to processing and servicing of loans. 
  • Updates loan officers of collateral status; researches credit worthiness and appropriate collateral positioning are achieved. 
  • Prepare and coordinate financial and loan documentation for scanning. 
  • Prepares and sends commitment, and engagement, letters. 
  • May assist Loan Officers with managing loan portfolios; conduct direct customer contact to update financial and credit information.


  • High school diploma or general education degree (GED) 
  • Two (2) or more years related experience and/or training or the equivalent combination of education and experience. 
    • Work related experience should consist of lending terminology, credit requests process, loan boarding, insurance policies and general loan documentation background. 
    • Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
    • Notary Public preferred but not required
  • Intermediate to advanced experience, knowledge and training lending activities, processing and terminology.
  • Intermediate knowledge of related state and federal loan regulations and other Bank lending policies.
  • Intermediate skills in personal computer operation, word processing, spreadsheet and loan documentation system software (i.e., Microsoft Word, Excel, etc.).
  • Typing skills to meet production needs of the position.
  • Effective oral, written and interpersonal communication skills.
  • Effective organizational and time management skills.




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