Western Alliance Bank

  • Loan Doc & Quality Assurance Team Lead

    Req No.
    Western Alliance Bank
    Loan Operations
    Regular Full Time
  • Overview

    The Loan Documentation and Quality Assurance Team Lead is responsible for the day-to-day operations of the divisional Documentation and Quality Assurance teams.  The Team Lead is responsible for overseeing documentation preparation and validation of the accuracy and timeliness of Loan Production documentation for both new and renewed loans, including documents prepared by outside counsel.  Focuses the team’s effort on adherence to legal, regulatory and bank policies and procedures, ensuring proper risk, audit and compliance controls are in place and functioning.

    The Team Lead is accountable for the quality assurance teams meet service level standards (customer service; turn-around time; risk management and regulatory compliance; audit soundness; and productivity and efficiency).  Under the direction of the Divisional Loan Production Manager, the Team Lead allocates resources and directs workflow and prioritization.  The Team Lead is also tasked with improving operational processes to mitigate identified risk concerns, increase efficiencies, and enhance the functionality and ease of use.

    The Loan Production Quality Assurance Team Lead typically directs a small to medium-sized team of employees (1-6).



    Supervises Loan Documentation and Quality Control staff in their performance of daily tasks, holding them accountable for quantifiable results.  Monitors and reports on Service Level Standards performance and other KPI’s.  Coordinates and distributes work to teams and individuals based on active and accurate understanding of their ability and experience, and the team and individual’s workload pipelines.


    Provides technical support and assistance to quality assurance staff, helping to troubleshoot, and determines how and when to escalate issues; ensures staff perform their activities in compliance with bank policies and procedures.  Supports Loan Production management in the development of new and revised procedures, methods, and forms that related to loan production and note servicing.


    Provides supervision to and directs the activities of loan production quality assurance employees; performs supervisory tasks such as performance appraisals, disciplinary actions, and interviewing candidates for employment; develops work schedules; provides necessary training and coaching.


    Bachelor’s degree (BA) or equivalent from a college or university and 3 or more years related experience or, 6 or more years related experience.  Work related experience should consist of relevant experience in the financial industry.

    Intermediate knowledge of general banking, including understanding of bank products, services, and regulations, policies and procedures, with an emphasis in loan origination, production/servicing or a combination.

    Intermediate knowledge of core banking and loan processing software and systems including FISERV, FIS, LaserPro, etc.

    Previous experience supervising a small group of employees (at least 1-5) preferred.



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