Western Alliance Bank

  • Corporate Administrative Assistant / Receptionist

    Req No.
    2018-4351
    Affiliate
    Western Alliance Bank
    Category
    Administrative Support
    Type
    Regular Full Time
    City
    Phoenix
  • Overview

    The position of the Corporate Administrative Assistant / Receptionistwill provide administrative support to the senior management team as assigned. Key duties include managing calendars, scheduling travel arrangements, independently handling emails, and other responsibilities as assigned. 

    Responsibilities

    • Provides supervision and support to all areas of department where service or assistance is needed 
    • Reinforces the application of superior customer service through his or her own example along with appropriate follow through with involved customers and employees 
    • Provides support and guidance to the assigned department, assists regulatory agencies and/or auditors inquiries; makes recommendations to senior management when and where appropriate
    • Consistently applies superior decision making techniques pertaining to inquiries, approvals, requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development.
    • Assists administration and other Bank personnel on department business to coordinate inter and intra-departmental activities; resolves inquiries or issues relating to administrative functions.
    • Assumes responsibility for special projects, gathers data and prepares reports for executive management, audit, and other personnel.
    • Processes, solves and answers complex customer transactions, problems or inquiries.
    • Maintains strict confidentiality of all records and data received and produced.
    • Answers telephones, answers questions and directs callers to proper Bank personnel.
    • Assumes responsibility for various department functions in the absence of staff members or in overload situations.

     

    Qualifications

    • Bachelor’s degree from a four (4) year college or university; or three (3) or more years of administrative assistant experience   
    • Exceptional organization skills with the ability to provide leadership. 
    • Courteous social skills to welcome visitors in a business environment. 
    • Advanced skills in computer operation; word processing, spreadsheet and specialty software programs (e.g., Microsoft Word, Excel, Power-Point and Outlook, etc.).  
    • Typing skills to meet production needs of the position.
    • Exceptional oral, written and interpersonal communication skills
    • Thorough understanding of management procedures; ability to plan department activities (setting objectives, developing strategies, budgeting, and developing policies and procedures); initiative to organize various functions necessary to accomplish department or Bank activities;
    • Excellent time management skills.
    • Ability to work with no supervision while performing duties

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