Western Alliance Bank

  • BankCard Support Analyst

    Req No.
    Bank of Nevada
    Branch Banking & Operations
    Regular Full Time
    Las Vegas
  • Overview

    The Bankcard Support Analyst is responsible for supporting the Bankcard staff and department manager on all specialized Bankcard applications, including credit cards, debit cards, ATMs and EFT claims. The BankCard Support Analyst is also responsible for extracting and compiling data to create and maintain Bankcard statistical reports and application performance spreadsheets. The position will apply a thorough knowledge of the Bankcard systems, including advanced knowledge of the systems technology with the objective of meeting the information needs of the department. The Bankcard Support Analyst defines and performs complex analytical systems development tasks to improve the quality of information and service to the assigned areas.


    • Analyzes and approves specifications of reports and routines necessary to support the department.
    • Reviews and analyzes reports to monitor fraud trends and necessary compliance reporting. Updates the statistical and performance reporting as needed.
    • Generates and prepares reports for management and internal customers by collecting, analyzing, and summarizing information and trends to assist with the FRB Data and Regulation II Data.
    • Develops in-depth knowledge of the information needs of the bank and pursues the technical skills necessary to generate reports and support those needs.
    • Consults with management and reviews projects to determine goals, time frame, and procedures for implementation.
    • Analyzes and completes the required GL Certifications.
    • Processes, solves and answers internal customer transactions, problems or inquiries relating to all credit cards, debit cards, ATMs and EFT Claims.




    • Bachelor’s degree (BA) from a four (4) year college or university, or equivalent education from a technical or trade school; or three (3) or more years related experience and/or training; or equivalent combination of education and experience. Work related experience should consist of a background in applicable systems area, report writing, databases, and knowledge of financial industry resources, products or services. Educational experience, through in-house training sessions, formal school or technical industry related curriculum, should be business or financial industry related. 
    • Intermediate knowledge of related state and federal banking compliance regulations, and other Bank operational policies and the Bank’s products and services.
    • Ability to review and analyze bank related documents and conceptualize reports to translate the data and interpret the reports into statistical and performance reporting
    • Intermediate skills in personal computer operation; mainframe computer (FIS) system and other bank related systems; and word processing and spreadsheet software, skill-based router, (i.e., Microsoft Word, Excel, Outlook, etc.)

    • Proven ability to explain all merchant, bankcard and ATM products and services with confidence and authority.

    • Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write correspondence, and speak clearly to customers and employees.

    • Ability to deal with routine problems including technical issues i.e. ATM’s etc. involving multiple facets and variables in non-standardized situations.

    • Good organizational and time management skills.

    • Ability to work with minimal supervision while performing duties.


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