The Bankcard Support Analyst is responsible for supporting the Bankcard staff and department manager on all specialized Bankcard applications, including credit cards, debit cards, ATMs and EFT claims. The BankCard Support Analyst is also responsible for extracting and compiling data to create and maintain Bankcard statistical reports and application performance spreadsheets. The position will apply a thorough knowledge of the Bankcard systems, including advanced knowledge of the systems technology with the objective of meeting the information needs of the department. The Bankcard Support Analyst defines and performs complex analytical systems development tasks to improve the quality of information and service to the assigned areas.
Intermediate skills in personal computer operation; mainframe computer (FIS) system and other bank related systems; and word processing and spreadsheet software, skill-based router, (i.e., Microsoft Word, Excel, Outlook, etc.)
Proven ability to explain all merchant, bankcard and ATM products and services with confidence and authority.
Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write correspondence, and speak clearly to customers and employees.
Ability to deal with routine problems including technical issues i.e. ATM’s etc. involving multiple facets and variables in non-standardized situations.
Good organizational and time management skills.
Ability to work with minimal supervision while performing duties.