The position of Operations Support Specialist II is responsible for performing bank operational duties as it relates to Quality Control for Alliance Association Bank, a division of Western Alliance Bank. They are responsible for the onboarding of new clients and updating client records in AAB when implementing and maintaining documentation. The Operations Support Specialist II is also responsible for checking the back work of others, reporting and completing document exceptions, assist in monitoring portfolios, reporting on errors and trends to management, reviewing system input related to account activity, and ensuring the accuracy of system input as it relates to regulatory compliance.
Reviews customer submitted documentation related to account requests (new account and maintenance) with a primary focus on Compliance and Banking regulations & WAB policies and AAB procedures. Responsible for following detailed a checklist of corrections needed and acts as a control point to ensure accounts are not opened without proper documentation.
Identify reoccurring errors, issues, or compliance patterns and work with management to create and implement solutions to noted issues. Thoroughly track and document findings and escalate items appropriately for management review.
Maintain established Service Level Standards as part of entering new accounts or account maintenance in the system and participate in audit reviews, risk management reviews, and quality control reviews.
Assist with activity reports, audit material preparation, special projects and communications to be forwarded on to internal and external customers.
Operations Support Specialist II requires a high school diploma or general education degree (GED) and three (3) years of related experience and/or training; or the equivalent combination of education and experience. Work related experience must consist of at least two (2) years of experience in financial institution and/or training; experience in working in quality control and new account and maintenance input a plus.
Demonstrated ability to meet regulatory deadlines, meet established department “Service Level Agreements”, and create a sense of urgency while maintaining a high degree of professionalism.
Must possess excellent organizational skills, strong verbal and written communication skills, and have the ability to work with limited supervision while performing duties.
Intermediate knowledge of related state and federal banking compliance regulations, and other Bank operational policies