Western Alliance Bank

  • Business Process Improvement Analyst

    Req No.
    Western Alliance Bank
    Regular Full Time
  • Overview

    The Business Process Improvement Analyst duties include providing process/system mapping and design focusing on quality improvement, data integrity and transparency, process improvement, integration of new systems with legacies, and long term projects.


    Other duties include championing and deploying business and process improvement methodologies and toolsets across the organization, building capability through knowledge sharing and coaching, building the Business Process Improvement Team’s credibility by engaging effectively with stakeholders, deploying appropriate methodologies, and toolsets and create and maintaining a reputation as the internal consultant of choice by senior management for any problem solving or design initiatives.


    • Lead process improvement initiatives across business units and in conjunction with suppliers to deliver efficiencies and benefits to internal and external customers. Assess the impact of business process changes within people, systems, operations and management, and advocate new business capabilities to ensure performance improvement.  
    • Utilize workflow and process mapping to understand the organization and its operations. Create and update project work plans, completing project activities and communicating progress/outstanding issues and risks, and coordinate and serve as a Subject Matter expert. Document and monitor business processes, business rules, metrics and standard operating procedures as a result of improvement initiatives.
    • Identify improvement opportunities and manage improvement requests from the business. Present findings and recommendations to sponsors and key stakeholders. Coach and support project team members in use of tools and methodologies.Facilitate and provide specialist process improvement advice to business units via targeted workshops to identify and resolve specific issues that are critically impacting business outcomes and require urgent resolution.
    • Complete projects requiring data mining, organizational procedures, work flow, and information requirements. Document business and functional requirements including report specifications. Providing analysis of data quality and recommending data governance controls. Review key indicators to locate and correct problems. Follow up and track remediation of issues.



    • Bachelor's degree in Business Management, Commerce, Economics or related field required
    • 5-8+ years of Financial Services and/or Banking experience with a strong knowledge of banking operations and terminology required
    • Formal Business Improvement, Project Management or Business methodology accreditation (e.g., DMAIC, Lean/Six Sigma, Kaizen) strongly preferred
    • Office Suite (Excel, Access, PowerPoint), SQL, VBA, Visio, Project experience strongly preferred
    • Ability to create compelling business cases with accurate cost and effort estimations
    • Excellent understanding of business complexity and project interdependencies
    • Maintain a deep awareness of business operations and technologies to explore possibilities
    • Ability to work with all levels of the organization
    • Ability to apply forward-looking ideas into partial solutions in anticipation of new business growth, products, or processes
    • Outstanding written and verbal communication skills
    • Ability to take on multiple, complex projects at the enterprise level
    • In depth knowledge of banking operations and related activities



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