Western Alliance Bank

  • Cisco Voice Engineer

    Req No.
    Western Alliance Bank
    Regular Full Time
  • Overview

    The Senior Voice Engineer is heavily involved with identifying, prioritizing, and resolving critical network related issues that affect business operations. In addition, the engineer proactively seeks to communicate solutions to network related issues and preferred emerging technologies that can be used to improve the overall health of the company network.


    • Serves as the subject matter expert and is responsible for all aspects of IP-based telephone systems for the enterprise voice network
    • Provides strategic technical direction, roadmap design, installation, and configuration of all IP-based telephone systems/services
    • Responsible for design, staging, configuration, implementation, and support for VOIP installations and associated systems
    • Engages with business and IT leadership to offer enhanced features and value from Voice technologies
    • Performs complex upgrades and installations within scheduled maintenance periods
    • Isolates and corrects problems with speed and accuracy while escalating when additional resources are needed or management escalation is required
    • Participates in on-call rotation within Infrastructure Engineering staff
    • Provides day-to-day support, proactive maintenance, and performs independent complex system troubleshooting
    • Performs call center scripting and modifications as required by business units
    • Practices telephony asset management, including management of component inventory and related documentation and technical specifications information
    • Monitors, reports, and resolves capacity and performance issues to ensure uninterrupted service
    • Provides Network Engineering services to Infrastructure workstreams and IT projects in cooperation with the Senior Network Engineer
    • Documents and maintains processes for Implementation and Maintenance activities
    • Provides training to Operations team members
    • Communicates status of incidents, problems, and projects associated with the Voice system
    • Minimal travel required to California, Nevada, Arizona


    • 7+ years of experience designing, configuring, and implementing enterprise-class VOIP based voice networks
    • Hands-on experience with voice and data products including Cisco Unified Communications Manager / Call Manager (ver 11 preferred), Cisco Unity Connection, Cisco Contact Center Express, Cisco Voice Gateways, Cisco Unified Border Elements (CUBEs), and Survivable Remote Site Telephony (SRST) functionality, VOIP troubleshooting tools, Cisco Routers, and Cisco Switches
    • Understanding of Voice/VOIP service provisioning methods, service delivery, SLA metrics, and procedures
    • Strong experience in call flow design and development in Cisco UCCE environments
    • Experienced in SIP trunk deployment and support
    • 7+ years of experience designing, configuring, and troubleshooting large enterprise MPLS converged (voice, data, video) networks
    • Experience implementing QoS/CoS policies and priority queuing – WAN & LAN
    • Understanding of VOIP protocols and Codecs
    • Minimum of current Cisco CCNA Collaboration
    • Understanding of enterprise architectures, routing, and transport protocols


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