Western Alliance Bank

  • NV Division Loan Production Manager

    Req No.
    Western Alliance Bank
    Loan Operations
    Regular Full Time
    Las Vegas
  • Overview

    The Division Loan Production Manager is responsible for the management of loan processing, documentation, and closing functions for new and renewed loans. Oversees teams that are responsible for processing and closing, documentation and quality control, post-funding, booking, and imaging. The Manager’s primary focus is on ensuring that the loan administration production teams meet service level standards (customer service; turn-around time; risk management and regulatory compliance; audit soundness; and productivity and efficiency).  

    The Manager is also tasked with improving operational processes to mitigate identified risk concerns, increase efficiencies, and enhance the functionality and ease of use.  In addition to performing supervisory responsibilities, the Manager often directly assists team leads and staff with complex loan document processing and troubleshooting. Fosters good working relationships with leaders in partner departments including Lending, Loan Servicing, Credit Administration, other internal support groups, and third-party service.

    The Division Loan Production Manager typically directs a team of employees numbering 34-47, including supervisors and team leads of small (3) to medium-sized (11) teams of employees.



    • Supervises Real Estate and Commercial Loan Closer Team Leads in their performance of daily tasks, holding them accountable for quantifiable results. Monitors and reports on Service Level Standards performance and other KPI’s. Coordinates and distributes work to teams and individuals based on active and accurate understanding of their ability and experience, and the team and individual’s workload pipelines.
    • Provides technical support and assistance to Loan Production staff, helping to troubleshoot, and determines how and when to escalate issues; ensures staff perform their activities in compliance with bank policies and procedures, and that documentation is accurate and properly maintained. Support Loan Administration management in the development of new and revised procedures, methods, and forms that related to loan production and note servicing.
    • Serves as a liaison between loan origination personnel and Loan Production teams as related to technical processes and requirements, risk mitigation, efficiency, and customer service. Works closely with Loan Administration Compliance Risk Manager to mitigate lending compliance risk and ensure audit-soundness. Facilitate the flow of information and overall communication between all involved parties.
    • Provides supervision to and directs the activities of Loan Production employees; performs supervisory tasks such as performance appraisals, disciplinary actions, and interviewing candidates for employment; develops work schedules; provides necessary training and coaching.



    • Bachelor’s degree (BA) or equivalent from a college or university and 5+ years of Commercial Loan Production Management experience and 10+ years of Commercial Loan Production expereince.   OR  High School/GED and 10+ years of Commercial Loan Production Management experience.
    • Advanced knowledge of general banking, including understanding of bank products, services, and regulations, policies and procedures, with an emphasis in loan origination, production/servicing or a combination.
    • Working knowledge of core banking and loan processing software and systems such as:  FISERV, FIS, LaserPro, etc.
    • Previous experience supervising a staff with at least 5 direct reports and over 30 indirect reports including remote locations is required. 


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