The Division Loan Production Manager is responsible for the management of loan processing, documentation, and closing functions for new and renewed loans. Oversees teams that are responsible for processing and closing, documentation and quality control, post-funding, booking, and imaging. The Manager’s primary focus is on ensuring that the loan administration production teams meet service level standards (customer service; turn-around time; risk management and regulatory compliance; audit soundness; and productivity and efficiency).
The Manager is also tasked with improving operational processes to mitigate identified risk concerns, increase efficiencies, and enhance the functionality and ease of use. In addition to performing supervisory responsibilities, the Manager often directly assists team leads and staff with complex loan document processing and troubleshooting. Fosters good working relationships with leaders in partner departments including Lending, Loan Servicing, Credit Administration, other internal support groups, and third-party service.
The Division Loan Production Manager typically directs a team of employees numbering 34-47, including supervisors and team leads of small (3) to medium-sized (11) teams of employees.