Western Alliance Bank

  • Ops Support Spec I

    Req No.
    2018-4622
    Affiliate
    Western Alliance Bank
    Category
    Branch Banking & Operations
    Type
    Regular Full Time
    City
    Phoenix
  • Overview

    The position of Operations Support Specialist is responsible for performing intermediate to advanced background operational duties for all Bank branches; assists employees, officers and other branch personnel in performing their duties; and promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. This position is located in Gilbert.

    Responsibilities

     

    • Performs intermediate to advanced duties related to any of the following operational background functions serviced by the department:Charge-backs
    • Bank Account reconciliation (cashiers checks, expense checks, interest checks)
    • Non-Posted Items
    • NSF and Returned Items
    • Reviewing Large Items
    • StopPayment Report
    • GL Balancing
    • Branch and Fed Adjustments
    • Disposition of Fraud Alerts
    • Responds to inquiries or refers inquiries to the appropriate department or person;
    • Exhibits the necessary follow through with customers and/or staff involved.
    • May assist the Operations Support Supervisor in assuring quality control in regards to audits and certifications.
    • May perform all related support staff duties as required.

    Qualifications

    • High school diploma or general education degree (GED); and two (2) or more years of related experience and/or training
    • Intermediate experience, knowledge and training in branch operation activities, terminology and products and services.

    • Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies.

    • Basic skills in computer operation including word processing, spreadsheet and account opening software programs

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed