Western Alliance Bank

  • Ops Support Spec I

    Req No.
    Western Alliance Bank
    Branch Banking & Operations
    Regular Full Time
  • Overview

    The position of Operations Support Specialist is responsible for performing intermediate to advanced background operational duties for all Bank branches; assists employees, officers and other branch personnel in performing their duties; and promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. This position is located in Gilbert.



    • Performs intermediate to advanced duties related to any of the following operational background functions serviced by the department:Charge-backs
    • Bank Account reconciliation (cashiers checks, expense checks, interest checks)
    • Non-Posted Items
    • NSF and Returned Items
    • Reviewing Large Items
    • StopPayment Report
    • GL Balancing
    • Branch and Fed Adjustments
    • Disposition of Fraud Alerts
    • Responds to inquiries or refers inquiries to the appropriate department or person;
    • Exhibits the necessary follow through with customers and/or staff involved.
    • May assist the Operations Support Supervisor in assuring quality control in regards to audits and certifications.
    • May perform all related support staff duties as required.


    • High school diploma or general education degree (GED); and two (2) or more years of related experience and/or training
    • Intermediate experience, knowledge and training in branch operation activities, terminology and products and services.

    • Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies.

    • Basic skills in computer operation including word processing, spreadsheet and account opening software programs


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