The position of Operations Support Specialist II is responsible for performing bank operational back office duties for Alliance Association Bank, a division of Western Alliance Bank. The Operations Support Specialist II reviews/audits system input related to account activity, ensuring accuracy or system input and accuracy as it relates to regulatory compliance. They support the fraud alerts process and assist with exception items processing. The Operations Support Specialist II interacts with various bank personnel to communicate, coordinate and resolve concerns with daily Operations Support work processed.
Responsible for validating the documentation and system input related to account opening, closing and maintenance processes.
Responsible for daily processing of a variety of technical back office banking functions in support of overall bank and branch operations. Activities may include but not limited to:
· Bank Account Reconciliation
· Exception items
· Non Posted Items
· Suspect Stop Payments
· NSF and Return Deposit items
· Remote Deposit Capture Review
· Lockbox Payment Processing
· Credit Backs
· EARNS Notifications
Working with branches when required and processing notifications of Fraud Alerts on large, out of pattern, duplicate items.
Daily processing of the reports and ongoing monitoring on RDC transactions ensuring all entries follow bank rules as it relates to compliance and risk controls.
Maintain accurate control and accounting of Cashier’s checks, test accounts and related internal control accounts, and suspense accounts. Ensure items are cleared and balanced for all accounts daily and certified monthly.
Performs required department certifications.
Responds to inquiries or refers inquiries to the appropriate department or person; exhibits the necessary follow through.
Processes ACH Payments by ensuring documents received are complete and accurate, create scheduled payments and perform audit on payment entries
Operations Support Specialist II requires a high school diploma or general education degree (GED) and three (3) years of related experience and/or training; or the equivalent combination of education and experience. Work related experience must consist of at least 1 year of experience in financial institution cash handling, account balancing along with a customer service background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Familiarity with working on various computer programs is required. Strong knowledge of Excel is preferred.
Strong verbal and written skills are required
Preferred working knowledge in NACHA and ACH
Intermediate experience, knowledge and training in branch operation activities, terminology and products and services.
Intermediate knowledge of related state and federal banking compliance regulations, and other Bank operational policies
Basic skills in and familiarity with computers. Work involves being proficient at using our in house created computer programs, mainframe computer (FIS) system; word processing, spreadsheet and account opening software programs (e.g., Microsoft Word, Excel, Outlook, etc.).
Flexible to work occasional overtime and certain FED processing holidays as needed.