Western Alliance Bank

  • Implementation System Support Specialist

    Req No.
    Alliance Association Bank
    Branch Banking & Operations
    Regular Full Time
  • Overview

    The Implementation System Support Specialist assists in the setup of  new clients and helps manage various IT projects that fall within the scope of the HOA Operations department.   The Implementation System Support Specialist is responsible for the complete transition of new clients to Alliance Association Bank. This includes setting up new clients and providing training on online banking, remote deposit, lockbox, and ACH. The Implementation System Support Specialist handles a wide variety of projects with respect to the technology. Projects include, but are not limited to bank wide projects that would have impact to our operations department or customers as well as assisting lockbox clients with the software file generation from our SFTP site to their accounting software and the generation of files from the customers software to the SFTP site for lockbox operations


    • Manage the On-Boarding of new clients into the deposit/lockbox systems
    • Manage integration of the new clients software with the divisions lockbox processing.
    • Manage the training of new clients and their employees as needed.
    • Coordinate all of the ACH and Online Banking client access.
    • Manage project development relating to lockbox services from beginning to end



    These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position.  The requirements listed below are representative of the  knowledge, skill and/or ability required to perform the position in a satisfactory manner.  Individual abilities may result in some deviation from these guidelines. 

    • Bachelor's degree from a four-year college or university, and five (5) or more years of related experience and or training or an equivalent combination of education and training.  Or high school diploma or GED and (8) years related experience, education and/or training. 
    • Work related experience should consist of a broad background in bank branch operations. 
    • Educational experience , through in house training sessions, formal school or financial industry related curriculum, should be applicable to the financial industry.
      • Intermediate computer skills including PC Support functions, in order to assist clients with troubleshooting or installing bank software related products.
      • Personal computer experience with proficiency relating to various software programs.
      • Advance knowledge and training in Excel skills.
      • Ability to understand accounting software file data as to its ability to be uploaded or downloaded from or to the bank.
      • Strong interpersonal skills


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